The Cybook Orizons are getting ready to meet their future readers! The first deliveries will be on their way the week of the 25-29 October.
Thank you for your patience, everyone!
Bookeen Team
The Cybook Orizons are getting ready to meet their future readers! The first deliveries will be on their way the week of the 25-29 October.
Thank you for your patience, everyone!
Bookeen Team
Bookeen blog 
So, where is it?
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Hello Philip,
It’s on its way. 🙂
Deliveries of pre-orders of the Cybook Orizon have begun, starting with the black model. We’ll receive a shipment of white Orizon on the 5th and immediately begin those deliveries as well.
Best regards,
Bookeen Team
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Still waiting… Any news?
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Hello Roberto,
Pre-orders are being delivered every day so yours should arrive very soon! Orders are fulfilled in the order they were received.
Best regards,
Bookeen Team
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Got mine a few days ago. My impression so far:
• Nice formfactor, very slim, readability is good despite the touch screen, flipping a page is fast enough.
• Pre-installed free books a bit over the top; I can’t read Italian nor Spanish.
• I’m not impressed with its usability; especially the organisation / structure of books at the device and sorting/browsing them should be improved. Searching for books is not possible, no support for tags, searching for words within a book when reading is impossible.
• Still need to figure out how to register DRM with Adobe. I did RTFM but apparently did something different.
• It was very very difficult to get its MAC-address in order to get it connected in my wlan; why isn’t that just mentioned at the About page
?????????
• internet: is there a way to store bookmarks or have I overlooked something? Or add another ebook-store?
Despite these remarks I’m happy due to its speed, formfactor and readability are
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Hello Paul
thanks for your message. We’re very pleased to know you’re happy with your Orizon. In regards to your questions: Bookeen is an international company with customers all over the world. That’s why we deliver our readers with books in several different languages, so that hopefully whatever your native tongue is, you’ll find something that you can start reading right away. Of course, you can simply delete the books you are not interested in and replace them with your own.
I’ll pass along your comments about library organisation.
For your technical questions about Adobe DRM, please contact our support, they will be able to help you with that.
Best regards,
Bookeen Team
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Hi Paul and Bookeen support
I completly agree with Paul, how can we get the Wifi Mac Address of the Orizon ? Without it, I cannot connect to my network.
thanks in advance for your help
Philippe
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Hello Paul and Simone,
thank you both for your messages. If your WEP key is 13 digits long, you must add quotes ” before and after the key to activate the connection.
If you’re still having trouble, please contact our support using the form on our site: http://www.bookeen.com/en/supportcontact/
Best regards,
Bookeen Team
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Helllooooo is there anybody in there… I ordered a Cybook Orizon Bookeen on Nov 8th as a Christmas gift for my son. The order is still pending. I can’t see a way to cancel so I can order a different (albeit inferior) Kindle for him instead. USA Order number 1100000156. Many thanks for any help.
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Hello Kim,
Please contact our support directly with your question. If the order is still pending after such a long time I suspect there must be something wrong, maybe the payment was not validated by your bank. Please use the contact form on our site: http://www.bookeen.com/en/supportcontact/
Best regards,
Bookeen Team
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I have used the support contact form several times and received no response. Most recently I simply asked to cancel the order, but still the status shows as pending. Any other ideas?
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*Edit: I would still like to receive the Bookeen if at all possible, but it is needed for a student whose semester begins January 3rd. If there is no way to receive the product by then, my only choice is to cancel.
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Hello Kim,
Thanks for this further information. I’m going to pass your messages directly to our support team and hope we can get this sorted quickly. We ship via Fedex, so I think you should be able to get the Orizon before January 3rd!
Best regards,
Bookeen Team
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Thank you Mr./Ms. Blogger. One of your customer support reps (initials EM) went above and beyond to help me. She restored my faith in Bookeen and all humanity. Merry Christmas.
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Hello Kim,
I am so glad to hear that everything is sorted. We do our best to help our customers and it’s really nice to get a message like yours letting us know you’re happy. 🙂 I will pass along your message to EM. 😉
I hope your son enjoys his Orizon.
Happy holidays to you,
Bookeen Team
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