First of all, with almost one month late, best wishes 2008 to all of you.
This year 2007 has been tremendous for Bookeen. Against all odds, we have released our Cybook Gen3 almost on time and the device has met a smashing success. As already announced several times before, we have been overwhelmed by the demand and we all thank you for this success. The first reactions of our customers and professionals have been great obtaining a 9 out of 10 from TrustedReviews with a nice “Of all the dedicated eBook readers I’ve seen this is definitely the best”.
We have also noted all the remarks of our first customers : folder support, delete key, better sound interface and our dev team is already working on them. Please note that, even if we are not very responsive, we always read all your emails and take in account your feedback.
Since our creation in 2003, Bookeen has always tried to keep in touch with its customers and to offer a reactive and efficient customer support. Concerning this part of our job, we clearly have not met our quality imperatives for the Cybook Gen3 release. We are now making all the necessary decisions to have a customer support department running properly.
In parrallel of our online store, a reseller network has grown much faster than expected and right now almost 11 stores (both web and brick and mortar) are selling the Cybook Gen3. This network is increasing every week and we invite everyone interested by selling the Cybook to get in touch with us.
We will definitely be more active on this blog and give you fresh news about Bookeen and Cybook Gen3 in the next few days.
PS: The Cybook is currently in stock. Shipments have restarted, the current average delay between order and shipment is 5 business days